Our packages are shipped with Posten Bring within Norway. For international shipments, we send our packages with UPS. Norwegian orders will usually be delivered within 3-5 working days from the day you receive your shipping confirmation. For international orders, delivery is estimated between 5-10 working days, from the day you receive your shipping confirmation. We do not ship orders on weekends and holidays. Delays may occur during public holidays, sales or other more extreme conditions.
EXCHANGES + RETURNS
We accept returns and exchanges of unworn boots within 14 days of receiving them, so that you can try them on and see how they fit. Return shipping for exchanges (not refunds) is free! If you need to exchange for another size, we keep you at the top of our list and send a paid UPS return label.
We do not accept exchanges or returns of worn or damaged boots. Please do not wear the boots on anything but a clean carpet, rug or towel unless you have committed to purchasing that exact pair.
If you are returning your unworn boots for a refund, you must tell us in advance via email within 14 days of receiving them. We will send you a paid UPS return label to attach to the box. Once we receive the boots, we will refund your payment, with cost of the return shipping label deducted from the refund. If you would prefer to return the boots without using a return label we send, please contact us for the appropriate mailing address (it's a different address for different shipping methods). In this case, please note that we cannot be held responsible for damaged or lost packages - and you MUST use a service that uses a tracking number. We recommend purchasing insurance as well.
TAXES ON INTERNATIONAL SHIPMENTS
The displayed prices on our webshop include the Norwegian value added tax of 25%.
For customers who live outside Norway, the Norwegian VAT will be deducted at checkout.
Customers outside of Norway will have to pay taxes, duty and brokerage fees when receiving the merchandise. As tax and duties differs between countries and states we can not calculate exact amounts as these charges are imposed directly by your local customs. These charges are at your own expense.
If unsure, don’t hesitate to get in touch and we will help you with a rough idea of the total costs for your order.